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发信人: Bob (Dinosaur), 信区: CompExpress
标题: Jesse missed one of Borland's sins
发信站: BBS 水木清华站 (Sat May 2 06:28:07 1998)

Karl Thompson
EMAIL: KARLT@PINE-GROVE.COM
Friday May 01, 1998
Occupation: SELF EMPLOYEED PROGRAMMER
Location: PRINCETON, NJ

Jesse missed another one of Borland's sins and that's its lack of
concern and support for its customers. While maybe Borland wants to be
considered a supplier of tools for the enterprise it is doing little
to nothing to support and train the 100s of thousands of loyal
developers that work on small projects at small to mid size firms.

I love Delphi. It's my favorite tool. But I gave up long ago in trying
to get support from BI. I could never get through for phone support
lines even when I was paying for it. They don't communicate to the
loyal minions. They publish few technical papers. They won't release
bug lists. They don't support existing developer programs and they
have made so many missteps that it is laughable. (Who among the
potentail firms that would consider a Borland tool has heard about
their certified developer program. Do they mention it in any ads?)

Aside from the tools, TeamB and their Developers Conference, Borland
doesn't seem to be able to do anything right.

I took the spike in their stock price as an opportunity to sell it.

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